Terms of service

Effective Date: May 2026

These Terms of Service constitute a legally binding agreement between you and the operator of tralesem.com. By accessing, browsing, registering and placing orders on this website, you fully acknowledge and agree to abide by all the terms and rules stated below.

1. User Eligibility
You confirm that you are at least 18 years old and have full legal capacity to complete online shopping transactions. This website only provides services and sales for users located within the United States. You shall not use this website for any illegal, improper or commercial resale purposes without permission.

2. Service Scope
We are mainly engaged in the online sales of various snacks and food products. All commodities, service rules, logistics arrangements and after-sales solutions on the website shall be subject to the official policies published on the site, including but not limited to shipping policy, payment policy and return & refund policy.

3. Product Information & Price Statement
We try our best to ensure that product pictures, descriptions, specifications, taste introductions and shelf life information are true and accurate. Due to shooting light, display device differences and batch production subtle differences, individual commodities may have slight color and appearance deviation, which does not belong to product quality problems. All commodity prices are denominated in US dollars, and we reserve the right to adjust product prices and preferential activities without prior notice.

4. Order & Purchase Rules
After you submit an order and complete the payment successfully, the order shall take effect officially. You must fill in accurate and complete receiving name, delivery address and contact information. Any delivery failure, loss or extra expense caused by wrong information shall be borne by you independently. We have the right to cancel or reject abnormal orders, duplicate orders and malicious orders.

5. Payment Rules
All transactions on the website shall comply with our official payment policy. You promise that all payment behaviors are legal and compliant, and the payment account belongs to yourself legally. We will not bear any property risks caused by your unauthorized payment and illegal fund transactions.

6. Website Use Restrictions
You are not allowed to use malicious programs, plug-ins, crawler tools to grab website data, brush orders, malicious evaluation and other behaviors. You shall not publish illegal, violent, insulting, infringing and other bad comments and content on any page of the website. Once found, we have the right to restrict your access rights and reserve the right to pursue legal responsibilities.

7. Intellectual Property Rights
All texts, pictures, logos, designs and all original content displayed on tralesem.com are protected by intellectual property laws. Without our written official authorization, no individual or institution may copy, reproduce, spread, modify or use them for commercial purposes in any form.

8. Disclaimer
Our food products are sold in accordance with official standards. We have clearly marked allergen prompts, storage methods and eating suggestions. We shall not be liable for physical discomfort, allergic reactions and health problems caused by users’ ignoring prompts, improper storage, improper eating and personal physical intolerance. We do not undertake any indirect loss, accidental loss and spiritual compensation liability arising from commodity use.

9. Policy Revision Right
We reserve the sole right to revise, update and adjust these terms of service and all subsidiary policies. The adjusted content will be published on the website page uniformly, and all updated clauses shall take effect from May 2026. Your continued use of website shopping services will be deemed as your automatic acceptance of the latest service terms.

10. Jurisdiction
These terms shall be governed by the relevant laws of the United States. In case of any dispute arising from website use and commodity transaction, both parties shall resolve it through friendly negotiation first. If the negotiation fails, the dispute shall be submitted to the local competent court for settlement.
If you have any questions about these terms, please contact us via [email protected]